Hospital Management

healthcare quality management
• Quality concepts and definitions
• Quality control,assurance and mangement

High reliability organizations
• Meadical errors prevention and detection
• Implementing quality tools
• Risky behaviour and risky situations in patient care

Patient centerd service
• patient and families engagement and partnership
• Customer voice and patient experience
• Buliding quality culture
• Quality chasm and quality assessment
• Adopting quality measures in heath care facilities

Service excellence
• Quality standards and approaches
• Excellence in healthcare institutions